We offer Premium Support for our customers that need a faster response channel to help them address time critical issues when building applications using our libraries and tools. Premium support incidents provide you with personalized support to help bring your issues to resolution and are provided on a per account basis only. Premium support is required for source licenses and one-off platform ports.
Premium Support includes all the privileges of our Standard Support plan plus the following:
- Rapid response to your issues, usually within hours, never more than 1 business day.
- Premium support contact.
- Access to emergency patches outside of regularly scheduled releases.
- 5 premium support incidents per subscription year. Extra incidents are available at additional cost.
- Phone conferences and meeting also available at additional cost.
- Help with compilation and porting for source licensees.